{"id":1018,"date":"2024-02-07T15:23:16","date_gmt":"2024-02-07T15:23:16","guid":{"rendered":"https:\/\/karirpt.net\/infoloker\/trainer-project-shopee-yogyakarta-daerah-istimewa-yogyakarta\/"},"modified":"2024-02-07T15:23:16","modified_gmt":"2024-02-07T15:23:16","slug":"trainer-project-shopee-yogyakarta-daerah-istimewa-yogyakarta","status":"publish","type":"post","link":"https:\/\/karirpt.net\/infoloker\/trainer-project-shopee-yogyakarta-daerah-istimewa-yogyakarta\/","title":{"rendered":"Lowongan Trainer Project di Shopee Yogyakarta, Daerah Istimewa Yogyakarta"},"content":{"rendered":"<p>Apply Now<\/p>\n<p>Department: Operations<\/p>\n<p>Level: Experienced (Individual Contributor)<\/p>\n<p>Location: Indonesia &#8211; Yogyakarta<\/p>\n<p>The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.<\/p>\n<div>\n<h3>Job Description:<\/h3>\n<ul>\n<li>Berhubungan dan berkoordinasi dengan stakeholders terkait (Product &amp; Project Team) perihal proyek dan\/atau informasi baru untuk disampaikan ke Customer Service Agent.<\/li>\n<li>Memastikan bahwa informasi yang disampaikan benar dan akurat<\/li>\n<li>Menganalisis kebutuhan untuk mengembangkan kualitas training sesuai dengan kebutuhan dari Customer Service Agents<\/li>\n<li>Berhubungan dan berkoordinasi dengan seluruh Customer Service Team Leader untuk menemukan gap atau kesenjangan yang belum sesuai dengan standar perusahaan<\/li>\n<li>Memberikan training, tanggapan konstruktif, dan konseling untuk seluruh trainees guna meningkatkan kemampuan customer service dan komunikasi<\/li>\n<li>Secara berkala melakukan pengecekan efektivitas dari training dengan mengadakan kuis untuk Customer Service Agents<\/li>\n<\/ul><\/div>\n<div>\n<h3>Requirements:<\/h3>\n<ul>\n<li>Minimal pendidikan D3 atau sederajat<\/li>\n<li>Mempunyai pengalaman minimal 1 tahun sebagai trainer di bidang customer service dan sejenisnya<\/li>\n<li>Mempunyai kemampuan dalam menggunakan Microsoft Office dan melakukan presentasi<\/li>\n<li>Mempunyai kemampuan berkomunikasi dan berbicara di publik<\/li>\n<li>Mempunyai kemampuan menganalisis dan menyelesaikan masalah<\/li>\n<li>Mempunyai kepribadian yang enerjik, baik, dan positif<\/li>\n<li>Bersedia untuk ditempatkan di area Yogyakarta<\/li>\n<\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Apply Now Department: Operations Level: Experienced (Individual Contributor) Location: Indonesia &#8211; Yogyakarta The Operation teams at Shopee covers the operational&#8230;<\/p>\n","protected":false},"author":1,"featured_media":303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[41,40],"class_list":["post-1018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-loker-daerah-istimewa-yogyakarta-2024","tag-loker-yogyakarta-2024","tax_education-confidential","tax_employment_type-full-time","tax_region-daerah-istimewa-yogyakarta","tax_region-yogyakarta-daerah-istimewa-yogyakarta"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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