{"id":7308,"date":"2024-03-08T02:46:35","date_gmt":"2024-03-08T02:46:35","guid":{"rendered":"https:\/\/karirpt.net\/infoloker\/customer-support-operations-team-leader-shopee-yogyakarta-daerah-istimewa-yogyakarta\/"},"modified":"2024-03-08T02:46:35","modified_gmt":"2024-03-08T02:46:35","slug":"customer-support-operations-team-leader-shopee-yogyakarta-daerah-istimewa-yogyakarta","status":"publish","type":"post","link":"https:\/\/karirpt.net\/infoloker\/customer-support-operations-team-leader-shopee-yogyakarta-daerah-istimewa-yogyakarta\/","title":{"rendered":"Lowongan Customer Support Operations Team Leader di Shopee Yogyakarta, Daerah Istimewa Yogyakarta"},"content":{"rendered":"<p><strong>Departemen:<\/strong> Operasi<\/p>\n<p><strong>Level:<\/strong> Berpengalaman (Team Lead)<\/p>\n<p><strong>Lokasi:<\/strong> Indonesia &#8211; Yogyakarta<\/p>\n<p>Tim Operasi di Shopee menangani proses operasional dari saat pembeli mencari produk di platform Shopee hingga saat pembeli menerima produk. Tim menganalisis dan memantau KPI operasional di seluruh region serta melakukan analisis akar penyebab ketika kinerja operasi fluktuatif.<\/p>\n<p>Tim Operasi meliputi Layanan Pelanggan, Pembayaran, Listing, Gudang, Logistik, Operasi Penjual, dan Penipuan.<\/p>\n<p><strong>Deskripsi Pekerjaan:<\/strong><\/p>\n<ul>\n<li>Memimpin dan memastikan kelancaran kegiatan operasional oleh Tim Dukungan Pelanggan SPX.<\/li>\n<li>Memimpin dan memantau Agen Dukungan Pelanggan memberikan layanan maksimal sesuai standar perusahaan.<\/li>\n<li>Melakukan pemantauan terhadap performa Agen Dukungan Pelanggan.<\/li>\n<li>Mengajukan dan membuat program pengembangan SDM khusus bagi agen dengan performa kurang maksimal.<\/li>\n<\/ul>\n<p><strong>Persyaratan:<\/strong><\/p>\n<ul>\n<li>Pendidikan D3 atau setara dari berbagai jurusan.<\/li>\n<li>Pengalaman minimal 2 tahun sebagai Team Leader di bidang layanan pelanggan.<\/li>\n<li>Berkomunikasi jelas dan efektif. Kemampuan bahasa Inggris dihargai.<\/li>\n<li>Mampu memimpin tim dalam problem-solving, coaching, conflict resolution, dan orientasi pada orang.<\/li>\n<li>Siap bekerja shift.<\/li>\n<li>Siap ditempatkan di Yogyakarta.<\/li>\n<\/ul>\n<p><em>Informasi Tambahan: Posisi: Pemimpin Tim Operasi Dukungan Pelanggan Perusahaan: Shopee<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Departemen: Operasi Level: Berpengalaman (Team Lead) Lokasi: Indonesia &#8211; Yogyakarta Tim Operasi di Shopee menangani proses operasional dari saat pembeli&#8230;<\/p>\n","protected":false},"author":1,"featured_media":303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[41,40],"class_list":["post-7308","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-loker-daerah-istimewa-yogyakarta-2024","tag-loker-yogyakarta-2024","tax_education-confidential","tax_employment_type-full-time","tax_region-daerah-istimewa-yogyakarta","tax_region-yogyakarta-daerah-istimewa-yogyakarta"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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