{"id":843,"date":"2024-02-07T10:09:17","date_gmt":"2024-02-07T10:09:17","guid":{"rendered":"https:\/\/karirpt.net\/infoloker\/customer-support-operations-supervisor-shopee-yogyakarta-daerah-istimewa-yogyakarta\/"},"modified":"2024-02-07T10:09:17","modified_gmt":"2024-02-07T10:09:17","slug":"customer-support-operations-supervisor-shopee-yogyakarta-daerah-istimewa-yogyakarta","status":"publish","type":"post","link":"https:\/\/karirpt.net\/infoloker\/customer-support-operations-supervisor-shopee-yogyakarta-daerah-istimewa-yogyakarta\/","title":{"rendered":"Lowongan Customer Support Operations Supervisor di Shopee Yogyakarta, Daerah Istimewa Yogyakarta"},"content":{"rendered":"<div>\n<div>\n<div>\n<div>\n<div>\n<div>\n<p>Apply Now<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div>\n<div>Department: Operations<\/div>\n<div>Level: Experienced (Team Lead)<\/div>\n<div>Location: Indonesia &#8211; Yogyakarta<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div>\n<div>\n<div>\n<div>Job Description:<\/div>\n<div>\n<ul>\n<li>Mengelola dan memantau seluruh kegiatan operasional SPX Customer Operations Team berjalan dengan lancar<\/li>\n<li>Memberikan pelayanan pada pelanggan dengan merencanakan, serta menerapkan strategi operasional SPX Customer Operations Team. Meningkatkan sistem, proses, dan memastikan kelancaran komunikasi perihal masalah atau isu di operasional dengan SPX Customer Operations Team Leader<\/li>\n<li>Membuat, serta menetapkan target dan\/atau <i>matrix<\/i> yang selaras dengan nilai ataupun tujuan dari perusahaan. Memastikan bahwa seluruh SPX Customer Operations Team dapat memberikan keunggulan dalam pelayanan, dinilai dari SLA, produktivitas, CSAT, <i>backlog<\/i>, dll<\/li>\n<li>Melakukan pengawasan dan memantau target yang dibuat dapat tercapai berkoordinasi dengan SPX Customer Operations Team Leader<\/li>\n<li>Mengadakan rapat untuk menjamin kelancaran dan efisiensi komunikasi dengan tim internal ataupun tim eksternal<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div>\n<div>Requirements:<\/div>\n<div>\n<ul>\n<li>Minimal pendidikan S1\/D4\/sederajat<\/li>\n<li>Berpengalaman 3 tahun di bidang Customer Service sebagai supervisor<\/li>\n<li>Mampu berkomunikasi dengan baik dan jelas. Memiliki kemampuan berbahasa inggris menjadi nilai tambahan<\/li>\n<li>Memiliki kemampuan <i>leadership<\/i> dan manajemen tim: <i>coaching, problem-solving, &amp; decision-making<\/i><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Apply Now Department: Operations Level: Experienced (Team Lead) Location: Indonesia &#8211; Yogyakarta The Operation teams at Shopee covers the operational&#8230;<\/p>\n","protected":false},"author":1,"featured_media":303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[41,40],"class_list":["post-843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-loker-daerah-istimewa-yogyakarta-2024","tag-loker-yogyakarta-2024","tax_education-confidential","tax_employment_type-full-time","tax_region-daerah-istimewa-yogyakarta","tax_region-yogyakarta-daerah-istimewa-yogyakarta"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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