{"id":8482,"date":"2024-03-13T22:34:19","date_gmt":"2024-03-13T22:34:19","guid":{"rendered":"https:\/\/karirpt.net\/infoloker\/customer-service-operations-shopee-yogyakarta-daerah-istimewa-yogyakarta\/"},"modified":"2024-03-13T22:34:19","modified_gmt":"2024-03-13T22:34:19","slug":"customer-service-operations-shopee-yogyakarta-daerah-istimewa-yogyakarta","status":"publish","type":"post","link":"https:\/\/karirpt.net\/infoloker\/customer-service-operations-shopee-yogyakarta-daerah-istimewa-yogyakarta\/","title":{"rendered":"Lowongan Customer Service – Operations di Shopee Yogyakarta, Daerah Istimewa Yogyakarta"},"content":{"rendered":"
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Apply Now<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Department: Operations<\/div>\n
Level: Entry Level<\/div>\n
Location: Indonesia – Yogyakarta<\/div>\n<\/p><\/div>\n

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.<\/p>\n

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Job Description:<\/div>\n
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  • Handle customer inquiries from sellers and buyers through calls, social media, or email<\/li>\n
  • Manage and resolve customer-related issues and escalations<\/li>\n
  • Be the voice of customers to provide feedback to the company<\/li>\n
  • Analyze customer experience reports and insights and come up with improvement suggestions and initiatives<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n
    \n
    Requirements:<\/div>\n
      \n
    • Minimum diploma or bachelor’s degree from any major<\/li>\n
    • At least 1-year experience in Customer Service, fresh graduates are also welcome to apply<\/li>\n
    • Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn<\/li>\n
    • Have good logical thinking and problem-solving skills<\/li>\n
    • Self-driven and motivated<\/li>\n
    • Willing to work in shifts and has a big interest in working in an e-commerce company<\/li>\n
    • Placement is in Yogyakarta for 3-6 months contract based<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

      Apply Now Department: Operations Level: Entry Level Location: Indonesia – Yogyakarta The Operation teams at Shopee covers the operational end-to-end…<\/p>\n","protected":false},"author":1,"featured_media":303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[41,40],"class_list":["post-8482","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-loker-daerah-istimewa-yogyakarta-2024","tag-loker-yogyakarta-2024","tax_education-confidential","tax_employment_type-full-time","tax_region-daerah-istimewa-yogyakarta","tax_region-yogyakarta-daerah-istimewa-yogyakarta"],"yoast_head":"\nLowongan Customer Service - Operations di Shopee Yogyakarta, Daerah Istimewa Yogyakarta - KarirPT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/karirpt.net\/infoloker\/customer-service-operations-shopee-yogyakarta-daerah-istimewa-yogyakarta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Customer Service - 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