{"id":8644,"date":"2024-03-14T14:17:54","date_gmt":"2024-03-14T14:17:54","guid":{"rendered":"https:\/\/karirpt.net\/infoloker\/customer-operations-team-leader-operations-solo-contract-based-shopee-surakarta-jawa-tengah\/"},"modified":"2024-03-14T14:17:54","modified_gmt":"2024-03-14T14:17:54","slug":"customer-operations-team-leader-operations-solo-contract-based-shopee-surakarta-jawa-tengah","status":"publish","type":"post","link":"https:\/\/karirpt.net\/infoloker\/customer-operations-team-leader-operations-solo-contract-based-shopee-surakarta-jawa-tengah\/","title":{"rendered":"Lowongan Customer Operations, Team Leader – Operations (Solo, Contract-Based) di Shopee Surakarta, Jawa Tengah"},"content":{"rendered":"

Apply Now<\/p>\n

\n
Department: Operations<\/div>\n
Level: Berpengalaman (Team Lead)<\/div>\n
Lokasi: Indonesia – Solo<\/div>\n<\/p><\/div>\n

Tim Operasi di Shopee mencakup proses operasional end-to-end, mulai dari saat pembeli mencari produk yang terdaftar di platform Shopee, hingga saat pembeli menerima produk. Tim menganalisis dan memantau KPI operasional di seluruh wilayah serta melakukan analisis akar penyebab ketika kinerja operasi fluktuatif. Tim Operasi terdiri dari Layanan Pelanggan, Pembayaran, Listing, Gudang, Logistik, Operasi Penjual, dan Kejahatan.<\/p>\n

\n
Deskripsi Pekerjaan:<\/div>\n
    \n
  • Memantau volume kontak masuk; mengatur dan mendistribusikan beban kerja untuk tim<\/li>\n
  • Mengelola aktivitas garis hari ke hari, membuat penilaian risiko\/dampak dalam proses dan prosedur yang ada untuk mencapai SLA<\/li>\n
  • Melacak dan mengukur tujuan individu dan tim berkualitas sepanjang hari dan dalam jangka panjang<\/li>\n
  • Melakukan tinjauan kinerja, memberikan pelatihan kepada tim agar mereka berperforma dengan tingkat tertinggi<\/li>\n
  • Eskalasi masalah\/kasus yang tepat ke tim terkait atau Supervisor\/Manager<\/li>\n
  • Berhubungan dengan Supervisor Layanan Pelanggan<\/li>\n<\/ul><\/div>\n
    \n
    Persyaratan:<\/div>\n
      \n
    • Min. Diploma atau gelar yang lebih tinggi dari universitas ternama<\/li>\n
    • Pengalaman min. 2 tahun sebagai TL dalam Manajemen Pusat Kontak, 3 tahun pengalaman dalam posisi Manajemen<\/li>\n
    • Pengalaman Terkait Sebelumnya dalam Saluran Premium\/Platinum dan penanganan pelanggan VIP adalah nilai tambah<\/li>\n
    • Diutamakan berpengalaman di ECommerce<\/li>\n
    • Kemampuan komunikasi yang kuat dalam email, percakapan tatap muka, dan panggilan<\/li>\n
    • Pemikiran Logis yang kuat, dan kemampuan pemecahan masalah<\/li>\n
    • Pemain Tim yang Baik, Sikap Positif, dan rasa ingin belajar yang tinggi<\/li>\n
    • Siap bekerja dalam shift<\/li>\n<\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"

      Apply Now Department: Operations Level: Berpengalaman (Team Lead) Lokasi: Indonesia – Solo Tim Operasi di Shopee mencakup proses operasional end-to-end,…<\/p>\n","protected":false},"author":1,"featured_media":303,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[15,50],"class_list":["post-8644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-loker-jawa-tengah-2024","tag-loker-surakarta-2024","tax_education-confidential","tax_employment_type-full-time","tax_region-jawa-tengah","tax_region-surakarta-jawa-tengah"],"yoast_head":"\nLowongan Customer Operations, Team Leader - Operations (Solo, Contract-Based) di Shopee Surakarta, Jawa Tengah - KarirPT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/karirpt.net\/infoloker\/customer-operations-team-leader-operations-solo-contract-based-shopee-surakarta-jawa-tengah\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Customer Operations, Team Leader - 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